How to set email up on the iPhone

How to set email up on the iPhone is a question that PJ Web Solutions gets asked an awful lot. In fact so much so, we decided that we would shout about it and create, wait for it, a blog post called ‘How to set up email on the iPhone’; yes we know, original! Anyway lets get to the ‘nitty gritty’ – the article kindly written by Keil from PJ Web Solutions is below and we hope you find it useful and fit for its purpose.

Setting up email on the iPhone

PJ Web offer a variety of hosting packages for both web and email, covering an array of solutions.

This Blog will help in assisting users who are attempting to set email up on the iPhone in either of the following scenarios:

  • Setting up POP email on their iPhone
  • Setting up their Google based email as a Push account

How to set email up on the iPhone – setting up POP email

1) First things first, ensure that you have all the details you will need in order to set up the email account on the iPhone. These will be:

  • Email Address
  • Account username
  • Account password
  • Incoming mail server
  • Outgoing mail server

For this example, we shall use the test@pjweb.co.uk email account as a reference. This account has been set up on Google and so will use Google’s mail servers. The information for this account is as follows:

  • Email Address: test@pjweb.co.uk
  • Account username: test@pjweb.co.uk
  • Account password: *********
  • Incoming mail server: pop.gmail.com
  • Outgoing mail server: smtp.gmail.com

2) Now that we have the information, we can begin setting up email on the iPhone. To begin setting up the account go to the Home screen and navigate your way through the following application/menu items: Settings >> Mail, Contacts, Calendars >> Add Account… >> Other

iPhone Navigation Menu for How to set email up on the iPhone

How to set email up on the iPhone - Navigating to the Email Menu

You should now have the option to Add Mail Account. Click on this to start configuring the email account.

3) You should be presented with a screen to enter the following information:

  • Name

This is the name of the person the account belongs to and will appear on their outgoing emails.

  • Address

This is the email address of the account you are setting up

  • Password

The password of the email account you are setting up

  • Description

This description is mostly for the user’s reference. Labels such as “Work Email” etc will suffice depending on the main use of this account.

Proceed to fill out this information and click Return on the last box or Next in the top right corner of the window. This will trigger the iPhone to look up the account information if it can be obtained. Once look up has completed, the iPhone will return the additional options to fill out the mail server information.

iPhone Email Account Menu

How to set email up on the iPhone - Email Account Menu

4) Now that we have the basic information in the form, please ensure that the top selector is set to POP unless you are certain that the mail server supports IMAP. Scroll down until you reach Incoming Mail Server and fill in the following information:

  • Host Name

This is the incoming mail server address. For this example it would be pop.gmail.com

  • User Name

The username for the account is usually the email address unless stated otherwise

  • Password

This should be prefilled for you based on the password you entered on the previous screen

5) After filling in this information proceed on to the Outgoing Mail Server settings and begin to fill in the form elements here:

  • Host Name

This is the outgoing mail server address. For this example it would be smtp.gmail.com

  • User Name

The username for the account is usually the email address unless stated otherwise

  • Password

This should be password for the account.

Once you have filled out this information, press the Save button on the top right of the screen. This will trigger the account to verify the settings. If all is well, you should be taken back to the Mail, Contacts, Calendars… screen with your new account listed under the Accounts subheading.

Mail Contacts Calander Menu Image

How to set email up on the iPhone - Mail Contacts Calander Menu

6) Congratulations! You should now have successfully set up email on the iPhone. You can now send and receive POP email from the account.

How to set up email on the iPhone – Google based push account

PJ Web is increasingly catering for customers wanting to move their email to Google Business Apps. This provides better spam protection as well as advanced features and web interface. If a customer ever requests how to set up email on their iPhone and their email is hosted on Google Business Apps, then this section of the guide is for them.

Note: As a prerequisite, you must have the Google Business App account set up for Mobile Sync. To do this, you will need to log in as the administrator for the Google Business App account (in this example it would be google@pjweb.co.uk via https://www.google.com/a/pjweb.co.uk/). Once logged in, you should be on the Dashboard. There should be an option for Mobile on this page. Click on this link and on the following page select Enable Google Sync and save the update.

1) The first thing when setting up this account is to ensure that you have all the details you will need in order to set up the account on a mobile device. These will be:

  • Email Address
  • Account username
  • Account password

For this example, we shall use the test@pjweb.co.uk email account as a reference.

  • Email Address: test@pjweb.co.uk
  • Account username: test@pjweb.co.uk
  • Account password: *********

2) Now that we have the information, we can begin setting up the email account on the iPhone. To begin setting up the account go to the Home screen and navigate your way through the following application/menu items: Settings >> Mail, Contacts, Calendars >> Add Account… >> Microsoft Exchange

iPhone Navigation Menu for How to set email up on the iPhone

How to set email up on the iPhone - Email Account Menu

3) You should now have a screen with the following form fields:

  • Email

The email address of the account you are setting up

  • Domain

Leave this blank

  • Username

The username or email address of the account (usually the email address by default)

  • Password

The email account password

  • Description

A description for the user’s reference

For this example we shall enter the following information on this screen:

  • Email: test@pjweb.co.uk
  • Domain: <leave this blank>
  • Username: test@pjweb.co.uk
  • Password: *********
  • Description: Work

Once you have filled in this information, press either Next or Return. This will trigger the iPhone to attempt to verify the information you have entered.

At this point you may receive a warning regarding verifying the server. If this pop-up appears, press Continue to dismiss it and proceed.

Exchange Menu Image on the iPhone

How to set email up on the iPhone - Exchange Menu

4) Once verification has finished, the screen should be returned more or less unchanged. You should notice that a new box titled Server has been inserted between Email and Domain. For Google, the value you need to enter for this box is m.google.com.

5) You should now be able to send and receive email from you new account. If you cannot connect to your new account please make sure that Google Sync for the Business App account is enabled (this may take a couple of minutes to activate.)

The good news is now you can send and receive emails on your iPhone, the bad news…Work can contact you out off the office and you do not really have an excuse to ignore them. Maybe we can help you out with that on another blog post in the future but we cant promise!

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