Building Validation Solutions
Building Validation Solutions is an independent building surveying company providing flexible and innovative claims solutions to meet client specific requirements. The company was set up after identifying a gap in the market to offer a highly focused customer service for low value building claims.
PJ Web were approached by Building Validation Solutions (BVS) in 2009 to develop a claims management system designed specifically for their needs within the insurance sector. BVS spent a 12-month period prior to going operational, where they carried out market research with insurers to identify weaknesses in current building validation products and set about eliminating these weaknesses through use of both technology and process change.
Building Validation Solutions appointed PJ Web to build their bespoke claims management system. They required a customisable, highly advanced web based claims management system designed specifically for the needs of the insurance market.
PJ Web built what is now known as Metrix. Metrix is a customisable, highly advanced web based claims management system designed specifically for the needs of the Insurance Inspection, Repair and Reinstatement market. The system has enabled BVS to streamline their business processes, achieve greater efficiencies and ultimately enable business growth whilst reducing internal costs.
Please see Metrix Claims Management system
dedicated website for the full range of benefits as simply put, there are far too many to list here!
Chris Brown - Managing Director, Building Validation Solutions
"As a start-up company, we wanted to get all our processes in place from the outset, with a claims management system that was able to wrap-up every aspect of every claim into an easily manageable package.
The PJ Web team carved out the ideal solution with Metrix. It's proved to be a formidable success and remains the cornerstone of our operations. The volume of work that passes through our door is growing weekly which means that we've increased our workforce from 1 member of staff in 2010 to 40 by 2014. Turnover in our first year of operation was £860,606 and this has grown to a current annualised turnover of £8,000,000 – whilst retaining a profit margin of 20%. We simply couldn't have done this without Metrix as our core business tool.
Relationships with clients and customers alike are very strong because of the service we deliver. Our insurer clients value us highly because they can outsource their claims handling in the knowledge that their customers will have a superb customer experience. In fact customer satisfaction levels are currently running at 98% - so we truly have the perfect business scenario."