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Drainage Advisory Services and Assistance Ltd

Drainage Advisory Services and Assistance Ltd
The Drainage Advisory Services and Assistance Ltd (DASA) provide professional advice and service including drain cleaning, blocked drains and drain clearance. DASA are specialists in providing drainage insurance advice and water leakage investigation. DASA can undertake underground CCTV surveys, drainage system design and mains water repairs.

No matter what the drainage problem, DASA can provide a drainage solution.

DASA work for water companies and undertake drainage services for insurance companies.

The Requirements

Cost Efficiency
The Drainage Advisory Services and Assistance Ltd (DASA) came to PJ Web in 2013 for a demonstration of our new claims management system – Metrix. DASA did already have a sales based tool in place however they were finding it increasingly difficult to automate their processes in any way or keep on top of claim tracking.

DASA required a comprehensive claims management system that would achieve the following:

  • Streamlined, automated processes to reduce claim lifecycle and to deliver a higher level of customer service
  • Ability to monitor service level agreements and ensure that they are being met
  • Improve staff productivity by having a claims management system that allows staff to take ownership of their own specific roles


The Solution

Less  More
PJ Web adapted the already highly successful claims management system - Metrix. Metrix was already being used by companies in the insurance building claims validation industry with a high degree of success. Because of the highly customisable nature of Metrix PJ Web were able to adapt the system specifically for The Drainage Advisory Services and Assistance Ltd (DASA) requirements and processes.  The system enables DASA to streamline their business processes, achieve greater efficiencies and ultimately enable business growth whilst reducing internal costs.

Please see the Metrix Claims Management System dedicated website full range of benefits as simply put there are far too many to list here!



The Outcome

Business Growth
Jessica Gartley - Operations Manager,  Drainage Advisory Services and Assistance Ltd

"Metrix has assisted DASA by introducing a system bespoke to our business. Metrix is able to embrace all of our key stages and procedures, which has helped to streamline the focus for day-to-day running of the business. Metrix enables DASA to deliver and to exceed our customers' expectations. The system allows portal access for reliable, transparent and real time information. We can closely monitor each stage as Metrix allows us to customise and apply our own service level agreements. Metrix has given DASA a case management system that will continue to grow and evolve along with the business."

Our Recent Success

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